Customer Contact Management
Giving Publishers Power Over Information
Ware-Pak's Customer Contact Management provides full order receipt and entry via toll free "800" lines, dedicated to customer-specific programs and always answered in their names. Inventory status is "up-to-the-second" because our system blocks the entry of an item that may have gone out of stock just seconds earlier.
The overall scope of the Ware-Pak Call Center includes:
- Catalog and direct marketing order entry, with up-sell/cross-sell, as appropriate
- Information requests and literature fulfillment
- Personalized customer service and provision of information, utilizing interactive product and inventory databases, transaction records and customer histories
- Internet inquiry, order entry and email communication
Ware-Pak's reporting and analytics give publishers and associations using our call center power over information from the top-down, facilitating decision-making for performance-based processing and increasing operational effectiveness at every level.
We offer reporting that helps you reduce inefficiencies and maximize company resources, which translates to a better bottom line. A user-friendly, graphical interface enhances productivity and allows efficient work in an unlimited number of areas simultaneously.
Ware-Pak's core system provides Customer Contact Management clients with: